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eToolsetc.com ships only within the continental United States. Our standard shipping service via UPS delivers in 1 or 2 days to over 70% of the United States, and delivers within 3 days to 100% of the United States. On orders which must be shipped via common carrier because of the size or weight of the order we have five distribution centers located around the United States so often you will receive your order within three business days. eToolsetc.com charges a flat rate of only $9.95 per order for freight, whether being shipped by UPS or common carrier. Every product sold by eToolsetc.com is brand new and is sold backed by the full manufacturer's warranty. A $5.00 low order fee will be charged on orders under $25.00 because of the current economic conditions.
The product warranty for each manufacturer varies. Some manufacturer's warranties may differ by product type (i.e. - hand tools, air tools, electric tools, service equipment). We will replace or repair any product sold by us which proves to be defective according to the stated manufacturer's warranty. The customer is responsible for any shipping charges, which are not covered by the manufacturer’s warranty. Alternatively, you may return a defective product directly to the manufacturer or to an authorized repair station for repair or replacement.
eToolsetc.com guarantees your satisfaction on every order placed with us. If after receiving and inspecting your purchase you are not totally satisfied, within 30 days, simply return the merchandise to us together with a copy of your original invoice, shipping charges prepaid, for an exchange or for a full refund or credit of your purchase price. There is no restocking charge! Shipping charges are not refundable. You must first contact us for return instructions before returning any product. The product must be in the original packaging and in an unused condition. The consumer is responsible for any shipping costs, both to and from eToolsetc.com. Returns must be made within 30 days of invoice date. To request a return authorization beyond the 30 day period, please call our Customer Care department at 1-877-882-8125 or send an email to us at etoolsetc@msn.com.
PLEASE NOTE: Returned merchandise must be in new condition, including all original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered, if any parts are missing, or if the packaging is incomplete or ruined. |
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